Promoting and protecting banking customer’s rights is one of the major objective of Banking ombudsman who has provided monetary relief amounting to Rs305.5 million to the banking customers by disposing of 14,910 complaints during the first half (January to June) of the current calendar year, 2021.
According to a press release of the banking ombudsman office, about 99 percent (14,755) complaints were resolved amicably while only one per cent (155) complaints required resolution through formal Orders.
There is no letup in the number of complaints being lodged against commercial banks with the Banking Mohtasib as nearly 20,220 new complaints, including 13,027 from Prime Minister’s Portal, were received from 1st January to 30th June, 2021.
There has been 81 percent increase in the number of complaints lodged with the Banking Mohtasib against commercial banks during the first half of the current year, 2021 as against the first half of the last calendar year, 2020 when 11,174 complaints were filed.
It may be pointed out that during the first half of the last calendar year (2020), the Banking Mohtasib Office had provided monetary relief amounting to Rs 318.6 million to the banking customers by disposing of 11,251 complaints. More complaints were disposed of than received due to the fact that some complaints were carried forward from the year, 2019.
With a view to protecting the banking customers from any fraud and forgeries, the Banking Mohtasib Pakistan continuously reminds them not to disclose their personal and financial information to any person.
